Emma G. Gwilliam

(208) 538-9113 | emma@gwilliam.com | www.linkedin.com/in/emma-gwilliam

Education

Brigham Young University – Marriott School of Business                                                                             Provo, UT   

Bachelor of Science, Experience Design & Management, Minor in French                                                     Dec 2027

GPA 3.89

Experience Design Society Member 2025 - Present

Specialized Topics of Study: Data Gathering and Analysis,  Design Thinking, Ideating & Pitching Solutions, Team-Based Project Execution, Journey Mapping

Experience

PodUp                                                                                                                                                                Rexburg, ID

Vice President of User Experience and PodMentors                                                                     May 2025 - Present

Directed a global team of three to create 448+ detailed help files and FAQs, improving customer success and satisfaction

Owned quality assurance testing and user experience projects on a SaaS platform and identified 100+ user and software design improvements, working with developers and UI/UX designers to oversee their execution, resulting in a more user-friendly design

Conducted competitor analysis and user research to suggest improvements in onboarding and cancellation processes, driving the production of new products

Implemented a new project management platform for an international team of 20+ to improve daily efficiency, collaboration,  and communication

BYU Laundry                                                                                                                                                      Provo, UT

Dry Cleaning Specialist                                                                                                                        Jan 2023 - Aug 2023

Strengthened attention to detail through continuous process amelioration in garment care, fostering greater precision in future projects

Refined interpersonal skills to deliver excellent service to customers, ensuring a consistently positive guest experience

Leadership & Service

The Church of Jesus Christ of Latter-day Saints                                                                                              Lyon, FR

Full-Time Volunteer Representative                                                                                                   Oct 2023 - May 2025

  Encouraged groups of up to 26 individuals, empowering self-improvement and purpose, and gained expertise through facilitating group development across varying sizes

 Coached fellow volunteers one-on-one to refine communication, goal setting, and service skills, equipping them to improve efforts in specific regions of the country

Gained attentive, empathetic listening skills to help individuals feel heard and valued, resulting in higher satisfaction and confidence among team members

Counseled with organization leaders to co-create and implement enhancement plans on three separate occasions, guiding representatives towards greater success

BYU Student Association                                                                                                                                   Provo, UT

Care Week Team Volunteer                                                                                                       Sep 2021 - Mar 2022

Prepared an advertising workbook to communicate strategic direction to the media team, culminating in successful event promotion

Collaborated with multiple teams to organize and execute two fundraising events that raised money for multiple charities

Personal

Languages: English and French

Skills: Lucidspark, Scribe, Zoho, Qualtrics, HTML, Microsoft Excel, Website Design through PodUp, Video Editing, Course Creation

Additional Service: Humanitarian Experiences for Youth, Choir Director, Women’s Organization President

Interests: Entrepreneurship, Fundraising, Humanitarian